Motorhome rental fair wear and tear guide

Below is an example of a fair wear and tear guide, taken from a leading car rental provider. This gives context to what may and may not be considered as wear and tear.

 

Dents

Includes

  • Dents of no more than 10 mm in diameter (excluding bonnets and roofs) where the paint surface has not been broken and there is no paint removal, paint cracking of flaking

Excludes

  • Dents of any diameter on bonnets, roofs, wheel arches, style lines, door sills or door edges

  • Multiple dents within a specific local area regardless of size

  • Any damage affecting or penetrating the paintwork

 

Stone chips (excluding glass)

Includes

  • Isolated stone chips to any panel up to 1mm in diameter

Excludes

  • More than 2 stone chips to an isolated area

 

Scratches

Includes

  • Not more than 10 mm in length and not more than 1 mm wide with no paint surface penetration and can be polished out.

Excludes

  • Anything over the abovementioned.

 

Bumpers

Excludes

  • Any broken paint or visible scratches/dents/cracks in the plastic

  • Multiple scratches of any size

  • Dents of 10 mm in length or more in diameter

  • Any damage to a textured bumper

  • Multiple stone chips of more than 2 to an isolated area

 

Wheels, wheel trims and tyres

Includes

  • Light scratches and scuffing up to 10 mm in length

  • Mechanical related issues, e.g. wheel bearings

Excludes

  • Tyres is not covered by the insurance company and needs to be replaced by renter if any damage occur

  • Wheel trims or hubcaps that are cracked, broken, missing, mismatched or not the original wheel trim or hubcap will be charged for to replace original parts

  • Alloy rims for standard vehicles that are cracked, buckled, gouged or mismatched or not the original rim will be charged for

  • Alloy rims for prestige and collection vehicles if a scuff mark is more than 10 mm in length, the alloy rim is cracked, buckled or gouged or the alloy rim is mismatched or not the rim as originally supplied will be charged to replace original parts

  • Tyre tread and sidewall damage so that the tyre is unroadworthy e.g., cuts, bulges, gouges and abrasions, tyre misuse e.g., flat spots and burnouts – new replacement will be charged

  • Replacement tyres that differ from those originally supplied

 

Upholstery, floors, carpets, dashboard, fascia, trim interior and vehicle cleanliness

Includes

  • Light marks that can be removed by vacuum or general cleaning.

  • Light scuffing or smears or regular day to day debris that is removable by general cleaning.

Excludes

  • Any permanent damage caused by harsh or corrosive materials

  • Tears, cuts, scratches, holes or burns

  • Any damage to the structure, shape or positioning of a seat

  • Hair from pets.

  • Excessive soil, mud or sand (other than from regular day to day use)

  • Evidence of smoking in the vehicle

  • Odours or foreign matter (smelly foods i.e. curries, fish, doggy smells, greywater/toilet smells or any other)

  • Stains or marks or discolouring that cannot be removed by general cleaning or require steam cleaning or valet cleaning (for the renters’ expense)

  • Loss of magnetic door signs (replacement $60 each)

 

Keys, accessories and equipment

Includes

  • Minor cosmetic damage that does not in any way affect the functionality of the keys, accessories or equipment

Excludes

  • Loss or damage to keys or remotes

  • Damage caused by incorrect fitting of accessories (snow chains, roof racks)

  • Damage to aerials

  • Removal or damage to ANY item supplied with the vehicle (tools, spare tyres, wheel trims, hazard triangles, first aid kits, fire extinguisher, flashlight, umbrella, clothing airdryer or any other accessory or equipment supplied in the motorhome not listed above)

 

Mechanical issues

Includes

  • Failures of the vehicle due to non hirer related actions due to age, kilometres travelled, regular maintenance, etc. This may include drivetrain issues, gearbox issues, engine issues, etc.

Excludes

  • Actions of the hirer who have caused issues with the mechanical operation of the vehicle by not following the recommendations of the owner at handover, or the manufactures recommendations of vehicle operation. It is also compulsory that for any hires over 2 weeks AA Roadside Assistance needs to be taken out by the hirer/renters.