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1. HIRE DESCRIPTION

R&R Campervan Rentals  Ltd  will let and the Hirer will rent the vehicle described on page 1. Rental charges for rental campervans, motorhomes & recreational vehicles are calculated on a daily basis, irrespective of pick-up time. Charges for rental cars are based on a 24-hour period.

All RV'rates include 150 daily free Kilometres , On Road Assistance and GST; Road User Charges will be calculated on the return and is either $9p/100km or $11p/100km depending on the RV size. The term of hire shall be for the period and collection/return locations as described on p

2. PAYMENTS BY HIRER

The Hirer shall pay to R&R Campervan Rentals  the hire charges specified on page 1, the relevant insurance costs pursuant to clauses 10 and 11, all petrol or other fuel (but not oil) used in the vehicle during the period of hire, and all other actual or consequential liability arising from this agreement. Wendekreisen cannot accept cash payments. All payments must be made by Bank Transfer, EFTPOS or VISA and Mastercard. All hire charges are payable in full prior to 30 days before the day of collection.

3. VEHICLE COLLECTION & RETURN
The Hirer must adhere to collection and return dates/locations as stated on page 1 of this agreement. A change of pick up or return destination is subject to availability. If the Hirer wishes to change the pick up or return destination after a booking has been confirmed, approval by Wendekreisen must be obtained. A breach of contract relating to pick up or return dates/locations will incur a NZ$1000 penalty fe3
4.  BUSINESS HOURS (Collection & Returns)

Collections :  Monday to Sunday: 9am  and Returns:  Monday to Sunday  12:00 pm

Kindly note that all international bonds may take between 4-6 weeks to be returned as toll roads and infringements can take up to 3-4 weeks to arrive.  Local bond repayments will take b

5. PERSONS WHO MAY DRIVE THE VEHICLE

The vehicle may only be driven by the person(s) described on page 1 and only if each such person is at least 25 years of age and has held a full and valid driver’s licence for no less than 12 months. All R&R Campervan Rentals vehicles can be operated with a car licence valid to a tare vehicle weight of 3.5tonnes. The Hirer must ensure that the driver's licence is valid for the vehicle hired in this agreement.

6. RESTRICTED ROADS

The vehicle must not be driven on any salt-water beaches, 4-wheel drive only roads, Ninety Mile Beach (Northland), North of Colville Township (Coromandel Peninsula), Bluff Road that runs between Kuaotunu and Matarangi (Coromandel Peninsula), unsealed parts of the Tasman Valley Road (Mt. Cook), unsealed parts of the Wanaka-Mount Aspiring Road and Skippers Road (Queenstown). All other public roads are permitted throughout New Zealand.

7. HIRER'S OBLIGATIONS

The Hirer shall ensure that all reasonable care is taken in handling and parking the vehicle. In particular, the Hirer must ensure that the vehicle is securely locked, the vehicle is in gear (or P for automatic vehicles) and the handbrake is engaged when not in use. The Hirer shall ensure that the recommended levels are maintained with respect to the water in the radiator of the vehicle, the oil and the tyre pressures of the vehicle. Any on-board LPG gas bottles must be filled prior to return.

Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the vehicle at any time. R&R Campervan Rentals reserves the right to charge a minimum vehicle grooming fee of $400 in the case of failure to comply with this policy.

The Hirer is responsible for ensuring any roads entered are not subject to severe weather warnings. Entering roads with severe weather warnings is at the driver’s risk (see section 12). The Hirer is responsible for keeping up to date with weather updates and associated warnings. It is the Hirer's responsibility to be aware of and act in compliance with all New Zealand Transport Agency rules and regulations.

NZ law stipulates that children under 7 years of age must be properly restrained in an approved car restraint. It is the Hirer's responsibility to ensure the child restraint is installed correctly in the vehicle. If the vehicle has an approved on/off switch modification to allow the front passenger airbag to be disabled in order to use a rear facing child restraint seat in that passenger sea

8. CANCELLATION FEES

In the event that you wish to cancel your booking the following fees apply:

  • If cancelled 91 days prior to pick up
    50%  - Cancellation fee.

  • If cancelled within 30 days of days of pick-up
    75% of total reservation cost.

  • Early Return
    No refund for any unused portion of the rental is available.

    9. VEHICLE RETURNS

  • Vehicles must be returned on the date, place and time as shown on page 1. Late returns will result in extra charges. The Hirer is obliged to return the vehicle:

  • With the fuel level full

  • In a reasonably clean condition (interior and exterior)

  • With empty holding tanks for grey water and waste water (toilet cassette)and clean the toilet otherwise it carries up to a $250 fee

  • With full 2 x LPG gas bottles
    10. INSURANCE OPTIONS FOR RENTAL CAMPERVANS

  • R&R Campervan Rentals offers different types of insurance options. The Hirer acknowledges that they have been informed about all insurance options prior to commencing the hire. The Hirer is liable for the insurance excess that applies to each insurance claim. The options are:

  • COMPULSORY STANDARD INSURANCE
  • NZ$30.00 per day with an excess of NZ$1500 for drivers over 25 years (NZ$2500 for drivers of 21 to 24 years) for any one damage. Please note that the excess applies to each single vehicle accident including loss or damages to third parties, the rental vehicle and its accessories. Glass insurance an additional $10 per day.

  • STANDARD INSURANCE WITH TYRE AND WINDSCREEN COVER
  • NZ$40.00 per day with an excess of NZ$1000 for drivers over 25 years (NZ$2000 for drivers of 21 to 24 years) for any single vehicle accident and NIL excess for windscreen damage. Please note that the excess applies to each single vehicle accident including loss or damages to third parties, the rental vehicle and its accessories.

  • FULL COVER INSURANCE PACKAGE
  • NZ$80.00 per day will reduce the excess for any one vehicle damage to NZ$250.00 (NZ$1500 for drivers 21 to 24 years). Please note that the excess applies to each single vehicle accident including loss or damages to third parties, the rental vehicle and its accessories. Includes compulsory standard insurance and windscreen/tyre cover (excludes service for changing a tyre).
    11. INSURANCE EXCLUSIONS

  • The Hirer is at all times fully liable (without a monetary limit) for:

  • Any damage to the Wendekreisen vehicle or third party property if the terms of this rental agreement are breached

  • Damages caused by racing, speed tests or other contests

  • Damage caused by careless, willful or reckless driving

  • Damage caused by driving under the influence of alcohol or drugs

  • Damage caused by driving on restricted roads (see section 6)

  • Damage to or loss of any personal belongings

  • Damage caused by the use of incorrect or contaminated fuel

  • Damage caused by filling any vehicle holding tanks with an incorrect fluid or substance (e.g. diesel filled in the freshwater tank, water filled in the engine oil holding tank, etc.)

  • Damage caused by water submersion or salt water damage 

  • Damage caused in an unsafe or unroadworthy condition that arose during the course of the hire and that caused or contributed to the damage and loss, and the Hirer or driver was aware or ought to have been aware of the unsafe or unroadworthy condition of the vehicle.

  • Cost to retrieve or recover vehicles which have become bogged submerged or abandoned

  • All costs associated to retrieve or recover vehicles which have been abandoned due to roads with severe weather warnings

  • Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in the vehicle

  • Damages caused by the use of snow chains or bike racks

  • Damages due to overloading of the vehicle

  • Damages caused by entering height restricted carparks or any other structures that are lower than the vehicle height

  • If any of the above exclusions occur, the Hirer shall be liable for all resulting actual or consequential losses incurred by Wendekreisen and it is at the sole discretion of Wendekreisen as to whether it shall lodge a claim pursuant to the insurance cover.13. SECURITY BOND

  • A security bond equivalent to the insurance excess applicable pursuant to clause 10 or 11 is payable by the Hirer, but will not be charged on the return of the vehicle, provided that:

  • The vehicle is returned to the agreed location at the agreed time ($1000 penalty applies if breached)

  • Grey water tank and toilet have been emptied ($250 charge for toilet, $25 charge for grey water tank)

  • All traffic fines have been paid (otherwise your fine will be charged plus a $55 handling fee)

  • All toll road charges have been paid (otherwise your toll fee will be charged plus a $20 handling fee)

  • The vehicle is returned in a reasonably clean condition ($150 charge if not returned reasonably clean)

  • The vehicle is returned with a fuel level full (charged at double the price of filling)

  • The vehicle is returned with full LPG gas bottles (charged at double the price of filling)

  • No items belonging to R&R Campervan Rentals have been lost or damaged

  • No damage is incurred to the vehicle or any 3rd party property

  • The insurance exclusions in section 12 have not been violated
    All security bond payments must be made by Bank Transfer, EFTPOS, VISA or Mastercard and no cash will be accepted. 

  • Security bond for international clients is $3500 and can take up to 4-6 weeks to be returned.  Locals security bond is $1700 and will be returned within 10 working days.

  • 14. HANDLING PROCEDURE OF SPEED AND PARKING TICKETS AND TOLL ROAD NOTICES

  • The Hirer shall be liable for all parking and traffic violations relating to the vehicle during the period of hire. R&R Campervan Rentals does not query any issued fines and as it often receives traffic and parking tickets after a vehicle is returned it will charge any outstanding balance to the cardholders credit card.

  • R&R Campervan Rentals will not contact the Hirer prior to and after the charges to his/her credit card but will explain the charges and send copies of the parking and traffic violations if contacted by e-mail or on the phone. Wendekreisen will charge a NZ$35 handling fee for each issued parking or traffic violation. R&R Campervan Rentals will charge a NZ$20 handling fee for toll road fees.

  • 14. OPTIONAL EXTRAS
  • The following charges will apply to optional extras on your hire:

  • Late returns per hour($60 per hour)

  • Child/Booster Seats ($8 per day)

  • Starlink Satelite ($20 per day)

  • 15. ON ROAD ASSISTANCE
  • In the event of mechanical problems, the Hirer must contact R&R Campervan Rentals by calling 02041568183 and we will direct you to the closest service centre.

  • Retrospective claims for refunds cannot be considered if the Hirer has not made contact with the Wendekreisen roadside assistance team by calling 09-2560136 as soon as possible, and in any event within 12 hours of becoming aware of any defect or mechanical failure of the vehicle. Failure to notify Wendekreisen will result in the Hirer being liable for any resulting damage and R&R Campervan Rentals not being liable to the Hirer. Failure to follow the instructions of the Wendekreisen helpdesk (or authorised contractors) will void any entitlement to compensation and may incur additional fees.

  • 17. REPAIR APPROVAL
  • Repairs of up to NZ$50.00 can be completed without authorization by R&R Campervan Rentals. All repair costs up to NZ$50.00 will be refunded upon submission of receipts. All repairs exceeding NZ$50.00 require approval by R&R Campervan Rentals. R&R Campervan Rentals wishes to advise that no responsibility will be accepted for accommodation charges, meals, out-of-pocket expenses or loss of enjoyment resulting from a breakdown.

  • 18. ACCIDENTS
  • In the event of an accident or damage to the vehicle the Hirer must:

  • Notify R&R Campervan Rentals of the full circumstances as soon as practical and in any event within 12 hours from the time of the accident or the time that the hirer has knowledge of the damage

  • Notify the New Zealand Police of any accident and request they attend the scene to determine liability

  • Obtain the names and addresses of all parties, witnesses to, and vehicles involved in the accident

  • Obtain a copy of any relevant Police report

  • Make arrangements with R&R Campervan Rentals to complete a written report and the necessary insurance documents and ensure that these are completed before the end of the hire period specified in this Agreement

  • In the event of an accident the hirer must not make any admissions of liability.

  • 19. SUBSTITUTE VEHICLES
  • R&R Campervan Rentals reserves the right to substitute a comparable or superior vehicle at no extra cost to the Hirer. This shall not constitute a breach of contract and does not entitle the Hirer to any refund. The availability of a replacement vehicle is not guaranteed and it is at the sole discretion of R&R Campervan Rentals and is subject to availability, Hirer's location, accident liability (if any) and remaining hire duration.

  • All renters will need a valid full licence without restrictions 

  • ALL INTERNATIONAL RENTALS WILL PAY THEI OWN BANK FEES FOR THE TRANSFER OF BONDS note it can take up to 6 weeks 

  • One way rentals only include flights and time they do not include mileage, fuel, RUC costs or ferry trips

  • All credit/debit card payments will incur a 3% bank fee

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