TERMS & CONDITIONS

1.HIRE DESCRIPTION

R&R Campervan Rentals will let and the Hirer will rent the vehicle described on page a) Rental charges for rental motorhomes are calculated on a daily basis, irrespective of pick-up time. Charges for rental cars are based on a 24-hour period. All R&R Campervan Rentals vehicle rates include 150km free Kilometres. The term of hire shall be for the period and collection/return locations as described on page 1.

2. PAYMENTS BY HIRER

The Hirer shall pay to R&R Campervan Rentals Ltd the hire charges specified on page 1, the relevant insurance costs pursuant to clauses 10 and 11, all petrol or other fuel including Adblue (but not oil) used in the vehicle during the period of hire, Road User Costs (RUC) and extra mileage and all other actual or consequential liability arising from this agreement.

R&R Campervan Rentals Ltd cannot accept cash payments. All payments must be made by Bank Transfer, EFTPOS or VISA and Mastercard. All hire charges are payable in full prior to 60 days before the day of collection.

3. VEHICLE COLLECTION & RETURN

R&R Campervan Rentals Ltd does not operates rental depots in any other city and deliveries can be made to Wellington, Auckland and Christchurch for a one way fee; terms and conditions apply. The Hirer must adhere to collection and return dates/locations as stated on page 1 of this agreement. A change of pick up or return destination is subject to availability. If the Hirer wishes to change the pick up or return destination after a booking has been confirmed, approval by R&R Campervan Rentals Ltd must be obtained and might not be guaranteed and is subject to availability. A breach of contract relating to pick up or return dates/locations will incur a NZ$2500 penalty fee. R&R Campervan Rentals Ltd operates from 737 Dudley Rd, Kaimiro, in Inglewood. Parking is provided free of charge and collections from New Plymouth are charged at $50 one way during office hours and $100 outside the hours of 9am - 5pm (Mon-Fri) and 10am -3pm (Sat & Sun) .

4. BUSINESS HOURS

Monday to Fridays: 9:00am - 5:00 pm (Collections 9am & Returns by 12pm)

Saturday’s : (Returns only drop in key box and Whatsapp mileage)

Sunday : 9:00am - 5:00 pm (Collections 9am & Returns by 12pm)

Please note that R&R Campervan Rentals Ltd cannot accept any vehicle collections and returns after 1pm unless an after-hours vehicle collection or return has been pre-arranged at least 7 days prior to collection or return. There is a charge of NZ$100 for after- hours vehicle collections and returns. After hours vehicle collections are not available after 6.00pm and before 7.30am.

5. PERSONS WHO MAY DRIVE THE VEHICLE

The vehicle may only be driven by the person(s) described on page 1 and only if each such person is at least 26 years of age and has held a full and valid driver’s licence for no less than 12 months. All R&R Campervan Rentals Ltd vehicles can be operated with a car licence valid to a tare vehicle weight of 3.5tonnes. The Hirer must ensure that the driver's licence is valid for the vehicle hired in this agreement.

6. RESTRICTED ROADS

The vehicle must not be driven on any salt-water beaches, 4-wheel drive only roads, Ninety Mile Beach (Northland), North of Colville Township (Coromandel Peninsula), Bluff Road that runs between Kuaotunu and Matarangi (Coromandel Peninsula), unsealed parts of the Tasman Valley Road (Mt. Cook), unsealed parts of the Wanaka-Mount Aspiring Road and Skippers Road (Queenstown). All other public roads are permitted throughout New Zealand.

7. HIRER'S OBLIGATIONS

The Hirer shall ensure that all reasonable care is taken in handling and parking the vehicle. In particular, the Hirer must ensure that the vehicle is securely locked, the vehicle is in gear (or P for automatic vehicles) and the handbrake is engaged when not in use. The Hirer shall ensure that the recommended levels are maintained with respect to the water in the radiator of the vehicle, the oil and the tyre pressures of the vehicle. Any on-board LPG gas bottles must be filled prior to return. Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the vehicle at any time. Small dogs may only be travelling in the dedicated pet friendly RV’s and if the fee for the dogs had been been paid and approved. R&R Campervan Rentals Ltd reserves the right to charge a minimum vehicle grooming fee of $500 in the case of failure to comply with this policy. The Hirer is responsible for ensuring any roads entered are not subject to severe weather warnings. Entering roads with severe weather warnings is at the driver’s risk (see section 12). The Hirer is responsible for keeping up to date with weather updates and associated warnings.

It is the Hirer's responsibility to be aware of and act in compliance with all New Zealand Transport Agency rules and regulations.NZ law stipulates that children under 7 years of age must be properly restrained in an approved car restraint. It is the Hirer's responsibility to ensure the child restraint is installed correctly in the vehicle. If the vehicle has an approved on/off switch modification to allow the front passenger airbag to be disabled in order to use a rear facing child restraint seat in that passenger seat, then the Hirer acknowledges that R&R Campervan Rentals Ltd has explained to them the operation of that switch and the Hirer accepts full responsibility for operating that switch.

8. CANCELLATION FEES

In the event that you wish to cancel your booking the following fees apply:

If cancelled 91 days prior to pick up
40% - Cancellation fee of total reservation cost.
If cancelled within 60 days of days of pick-up
75% - Cancellation fee of total reservation cost.
If cancelled 45 days prior to pick up NO refund. A credit might be considered for locals depending on the reasons based solely on the discretion of R&R Campervan Rentals Ltd
Early Return
No refund for any unused portion of the rental.
All cancellations will carry a $200 fee over and above of any other cost.

9. VEHICLE RETURNS

Vehicles must be returned on the date, place and time as shown on page 1. Late returns will result in extra charges $50 per every half hour. The Hirer is obliged to return the vehicle: a) With the fuel (diesel) level full b) a reasonably clean condition interior and exterior a $200 fine can apply c) with empty holding tanks for grey water and waste water or a $50 fine may apply d) empty toilet cassette and clean toilet charges of $200 will apply if the toilet cassette or toilet needs to be cleaned/emptied e) With two full LPG gas bottles or a $50 per bottle fee may apply.

10. INSURANCE OPTIONS FOR RENTAL CAMPERVANS

R&R Campervan Rentals Ltd offers three types of insurance options. The Hirer acknowledges that they have been informed about all insurance options prior to commencing the hire. The Hirer is liable for the insurance excess that applies to each insurance claim. The options are:

a) COMPULSORY STANDARD INSURANCE

NZ$39.00 per day with an excess of NZ$2000 for drivers over 26 years (for any one damage). Please note that the excess applies to each single vehicle accident including loss or damages to third parties, the rental vehicle and its accessories. The total insurance payable is capped at 60 rental days or NZ$1550 per hire.

b) STANDARD INSURANCE WITH WINDSCREEN COVER

NZ49 per day with an excess of NZ$1700 for drivers over 26 years (for any single vehicle accident and NIL excess for windscreen and tyre damage (excludes service for changing a tyre). Please note that the excess applies to each single vehicle accident including loss or damages to third parties, the rental vehicle and its accessories and is capped at one tyre replacement per hire. The total insurance payable is capped at 60 rental days or NZ$2000 per hire.

c) FULL COVER INSURANCE PACKAGE INCLUDING GLASS & TYRE COVER WITH LOW EXCESS

NZ$98 per day will reduce the excess for any one vehicle damage to NZ$1400.00. Windscreen replacements and chips carry a $350 excess eachPlease note that the excess applies to each single vehicle accident including loss or damages to third parties, the rental vehicle and its accessories. Includes compulsory standard insurance and windscreen/tyre cover (excludes service for changing a tyre and limited to one tyre replacement per trip).

Unlike many other motorhome rental companies, we cover you for pretty much everything. This includes overhead and underbody damage (the most common accidents), single-vehicle accidents (e.g. you reverse into a bollard at a campsite), towing and recovery of your motorhome, and any instances of theft, fire, or vandalism. If the motorhome or any of its equipment is damaged, you are required to contribute to the cost of replacement or repair up to the liability (excess/deductible) amount of NZ$7500. If there's more than one incident in which the motorhome is damaged, a separate liability applies for each incident.

12. INSURANCE EXCLUSIONS

The Hirer is at all times fully liable (without a monetary limit) for:

ANY damage to the R&R Campervan Rentals Ltd vehicle or third party property if the terms of this rental agreement are breached *Damages caused by racing, speed tests or other contests *Damage caused by careless, willful or reckless driving *Damage caused by driving under the influence of alcohol or drugs*Damage caused by driving on restricted roads (see section 6)*Damage to or loss of any personal belongings*Damage caused by the use of incorrect or contaminated fuel*Damage caused by filling any vehicle holding tanks with an incorrect fluid or substance (e.g. diesel filled in the freshwater tank, water filled in the engine oil holding tank, etc.)*Damage caused by water submersion or salt water damage*Damage caused in an unsafe or unroadworthy condition that arose during the course of the hire and that caused or contributed to the damage and loss, and the Hirer or driver was aware or ought to have been aware of the unsafe or unroadworthy condition of the vehicle.* Cost to retrieve or recover vehicles which have become bogged submerged or abandoned *All costs associated to retrieve or recover vehicles which have been abandoned due to roads with severe weather warnings* Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in the vehicle*Damages caused by the use of snow chains or bike racks*Damages due to overloading of the vehicle *Damages caused by entering height restricted carparks or any other structures that are lower than the vehicle height if any of the above exclusions occur, the Hirer shall be liable for all resulting actual or consequential losses incurred by R&R Campervan Rentals Ltd and it is at the sole discretion of R&R Campervan Rentals Ltd as to whether it shall lodge a claim pursuant to the insurance cover.

13. SECURITY BOND

A security bond equivalent to the insurance excess applicable pursuant to clause 10 or 11 is payable by the Hirer, but will not be charged on the return of the vehicle, provided that:

The vehicle is returned to the agreed location at the agreed time ($2000 penalty applies if breached)* Grey water tank and toilet have been emptied ($250 charge for toilet, $50 charge for grey water tank) *All traffic fines have been paid (otherwise your fine will be charged plus a $50 handling fee) *All toll road charges have been paid (otherwise your toll fee will be charged plus a $20 handling fee)*The vehicle is returned in a reasonably clean condition ($150 charge if not returned reasonably clean inside and outside)*The vehicle is returned with a fuel level full (charged at double the price of filling)*The vehicle is returned with full LPG gas bottles (charged at double the price of filling) *No items belonging to R&R Campervan Rentals Ltd have been lost or damaged *No damage is incurred to the vehicle or any 3rd party property* The car seats are not cleaned a $100 fee will be charged per car seat to have it cleaned * Starlink is not returned in the same condition is received with modem and cables a $500 fee will apply *. The insurance exclusions in section 12 have not been violated*All security bond payments must be made by Bank Transfer, EFTPOS, VISA or Mastercard and a 3% fee will be charged for card payments and can be made via a secure payment link.

14. HANDLING PROCEDURE OF SPEED AND PARKING TICKETS AND TOLL ROAD NOTICES

The Hirer shall be liable for all parking and traffic violations relating to the vehicle during the period of hire. R&R Campervan Rentals Ltd does not query any issued fines and as it often receives traffic and parking tickets after a vehicle is returned it will charge any outstanding balance to the cardholders credit card.

R&R Campervan Rentals Ltd will not contact the Hirer prior to and after the charges to his/her credit card but will explain the charges and send copies of the parking and traffic violations if contacted by e-mail or on the phone. R&R Campervan Rentals Ltd will charge a NZ$35 handling fee for each issued parking or traffic violation. R&R Campervan Rentals Ltd will charge a NZ$20 handling fee for toll road fees.

15. OPTIONAL EXTRAS

The following charges will apply to optional extras on your hire:

After hour collection fee ($150 per collection) from 737 Dudley Rd Upper, Kaimiro. * Child/Booster Seats ($7 per day rental capped on $250) *Starlink wifi ($20 per day rental) *Home power adapter (RCD unit) $50 per rental

16. ON ROAD ASSISTANCE

In the event of mechanical problems, the Hirer must contact R&R Campervan Rentals Ltd by calling 02041568183 The R&R Campervan Rentals Ltd can assist via Whatsapp or phone call will assist and direct you to the closest service centre. Retrospective claims for refunds cannot be considered if the Hirer has not made contact with the R&R Campervan Rentals Ltd by calling Sunelia or Wouter on the above mentioned number as soon as possible, and in any event within 6 hours of becoming aware of any defect or mechanical failure of the vehicle. Failure to notify R&R Campervan Rentals Ltd will result in the Hirer being liable for any resulting damage and R&R Campervan Rentals Ltd not being liable to the Hirer. Failure to follow the instructions of the R&R Campervan Rentals Ltd (or authorised contractors) will void any entitlement to compensation and may incur additional fees. Roadside assistance is free to New Zealand residents with a valid drivers licence but compulsory at $200 for any international traveller.

17. REPAIR APPROVAL

Repairs of up to NZ$50.00 can be completed without authorization by R&R Campervan Rentals Ltd. All repair costs up to NZ$50.00 will be refunded upon submission of receipts. All repairs exceeding NZ$50.00 will require written approval by R&R Campervan Rentals Ltd. R&R Campervan Rentals Ltd wishes to advise that no responsibility will be accepted for accommodation charges, meals, out-of-pocket expenses or loss of enjoyment resulting from a breakdown.

18. ACCIDENTS

In the event of an accident or damage to the vehicle the Hirer must: *Notify R&R Campervan Rentals Ltd of the full circumstances as soon as practical and in any event within 6 hours from the time of the accident or the time that the hirer has knowledge of the damage* Notify the New Zealand Police of any accident and request they attend the scene to determine liability *Obtain the names and addresses of all parties, witnesses to, and vehicles involved in the accident*Obtain a copy of any relevant Police report*Make arrangements with R&R Campervan Rentals Ltd to complete a written report and the necessary insurance documents and ensure that these are completed before the end of the hire period specified in this Agreement In the event of an accident the hirer must not make any admissions of liability.

19. SUBSTITUTE VEHICLES

R&R Campervan Rentals Ltd reserves the right to substitute a comparable or superior vehicle at no extra cost to the Hirer. This shall not constitute a breach of contract and does not entitle the Hirer to any refund.

The availability of a replacement vehicle is not guaranteed and it is at the sole discretion of R&R Campervan Rentals Ltd and is subject to availability, Hirer's location, accident liability (if any) and remaining hire duration.

20. RENTAL PERIOD EXTENSION

A hire extension is subject to availability and authorisation by R&R Campervan Rentals Ltd. Any costs associated with the extension will be disclosed prior to confirmation.

21. IMMEDIATE RETURN OF VEHICLE WHERE DEFAULT, INCOMPETENCY OR DAMAGE

R&R Campervan Rentals Ltd shall have the right to terminate this agreement and take immediate possession of the vehicle if: *The Hirer is found not to be competent enough to operate the vehicle *There have been reports of dangerous driving by NZ Police *The Hirer fails to comply with any terms of this agreement *If the vehicle is damaged and no longer roadworthy* The vehicle has been abandoned* The termination of the hiring under the authority of this clause shall be without prejudice to the rights of R&R Campervan Rentals Ltd. A termination of this agreement for the above reasons, does not entitle the Hirer to a replacement vehicle or a refund of either the charges for the unused rental days or the security bond.

22. RETENTION OF TITLE

Ownership and title to the vehicle remains at all times with R&R Campervan Rentals Ltd, who reserves a security interest in the vehicle and the Hirer unconditionally and irrevocably agrees to waive the Hirer’s rights as debtor to the maximum extent permitted by the Personal Property Securities Act 1999 (including its right to receive a copy of a verification statement under section 148 on the PPSA in respect of any financing statement) and accordingly the parties contract out of the Hirer’s rights to that extent.

23. FORCE MAJEURE

In no event shall R&R Campervan Rentals Ltd be liable for any failure or delay in the performance of its obligations under this agreement arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, acts of God, natural disaster, governmental or local body legislation, direction or restrictions, pandemics, epidemics or outbreak of social disease, strikes or other labour disturbances, accidents, acts of war or terrorism, civil commotions, or omissions or delays in acting by any governmental authority or by the Hirer. However, R&R Campervan Rentals Ltd may, entirely at its discretion, issue a credit entitling the Hirer to apply any payments made against any future Rental Agreement between the Hirer and R&R Campervan Rentals Ltd. The Hirer agrees to be bound by and accepts the terms and conditions of hire as set out herein and acknowledges and declares that he has read and fully understands this agreement (Note: You should not sign this unless you are sure you understand its effect).