OUR SERVICES - T&C's ... continue under tab called T&C

At R&R Campervan Rentals Ltd, our customers always receive VIP treatment. We’re invested in keeping our customers happy, and providing specialized services designed to make their lives easier. You will be required to show us a copy of your valid drivers license without restrictions.  For those wanting a payment plan - arrangements can be made please contact us.  Remember all rental companies in NZ charge a daily rate so you will return the vehicle on the last day you have booked. Take a look below to learn more and go to the T&C tab for all the information, please make yourself familiar with this prior to making a reservation. 

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Our Cancellation Terms & Conditions - STRICT:

All cancellations will carry a $100 booking fee no exceptions.

61+ days before commencement of rental = 100% Refundable less the booking fee

30 - 60 days before commencement of rental = 55% of the quote will be deductable + booking fee

22 - 29 days before commencement of rental = 75% of the quote will be deductable + booking fee

0 -21 days before commencement of rental = 100% NON REFUNDABLE

You will be required to show us a copy of your valid drivers licence without restrictions.

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Security Bond:

We charge an amount of $1700 (NZ residents only) as a security bond  of $3500 for international visitors - however, this amount is refunded after the RUC fees are deducted and if there's no damage/repairs/excess payable and no additional mileage, fines/infringements or tolls outstanding.

RUC will be estimated and charged seperate prior to pick up - all bookings 14 days and longer.  If the deduction is too much then the balance will be refunded with the bond, if the estimation was too little then the balance will be taken from the bond.

All bookings for locals  will be charged a Roadside Assistance fee of $7 per day and international visitors  $195 

Starlink Wifi - uncapped and super fast @ $20 per day is available should you wish to make use of it

Glass excess cover now available @ $10 per day - optional to help you save on an excess for glass of $1500 in case of windscreen chips/cracks and replacements

Storage/parking for your vehicles available close to the airport at a cost of $7 per day - in a locked facility

Should the vehicle be involved in an accident  the excess would be taken off your bond and we need to be notified immediatle

$1500 excess per incident (locally 1-4 work days) and 10-15 working days (internationally - also the renter is responsible for all bank transfer fees) on return of the motorhome if below conditions were met:  Refuelled, gas refilled, toilet cleaned and toilet cassette emptied, grey water emptied, no infringements or outstanding tolls, motorhome returned in a clean condition and nothing is damaged or broken and returned on time.  If the above is not adhered to then penalties will apply and costs deducted from the bond.

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Important Notes: 

• By accepting the quote you accept all our T&C and will be held liable for any damage to our vehicles

• ​No refunds will be given on partialy paid invoices i.e if you had only paid a deposit and then cancel you will not be refunded at all.

• Minimum rental = 3 days out of season.  Minimum rental during long weekends = 4 days, mid season = 5 days and peak seasons = 14 days.

• We offer bedding (duvets, pillows, sheets, blankets, duvet covers & pillowcases and towels) as an additional service @ $30 per bed.  Note if you have booked for longer than 7 days and did not got a discounted rate we include linen free of charge ;-)

• Insurance excess on glass is $1500 and on any damage/accidents the excess is $1500 - we advise that you take the additional glass cover we now offer at $10 per day.  

• We charge a daily hire rates you will return the home on the last day you booked (collections can be arranged from 9am and returns by 12pm (season dependant)  Note that late returns will be charged a fine of $50 per every hour or part thereof.

• AdBlue needs to be added to the Ford motorhomes and is an additive to the diesel - if you don't add it you will not be able to drive the RV (this is for the clients expenses as it is a requirement with the diesel)

• We charge $200 cleaning fee on all motorhomes, price includes:, coffee/tea and sugar, cleaning materials, showergel, shampoo etc.  This does not mean that you can return the motorhome in a dirty condition if you do you will be charged this fee again.Please be respectful and return the RV in the same condition that you received it in. If the RV has been cleaned on the inside on the return then you will be refunded an amount up to $100

• Please adhere to the rules, empty grey water, return the vehicle with a full tank of fuel, full fresh water tank, empty toilet cassette and CLEAN the toilet, refill the gas bottle and leave the motorhome/camper in a general clean condition to avoid money being taken from your security bond! 

• Paystation secure credit/debit card payments can be made but the 2.76% fee will be for the clients cost and deducted from your bond if not paid with the invoice.  International transfers on bond refunds will be for the renters account i.e R&R will not pay for the transfer fees but the receiver of the funds will

• Glass cover is not compulsory but recommended - $10 per day this will save you from paying excess on a glass/windscreen claim of $1500

• Refunds as per T&C page (no refunds on deposits if the full amounts are not paid.

• Secure locked parking whilst you are away on holiday now available at $7 per day.

• Also see to it that you report damages and replace broken items or you will be charged.

• Insurance is charged daily @ $30p/d and only valid full licences will be accepted it is compulsory and excess is $1500 this includes chips on windscreens which are to large to repair or in the line of sight of the driver.  If a chip can be repaired there's no excess. 

• Tyres are not covered by the insurance.

• All diesel vehicles are subject to pay RUC fees the 4 berths @ $9 per every100km or part thereof and the 6 berths @$11 per 100km or part thereof.  If you are planning a trip for more than 2 weeks RUC will be paid up front (security bond will increase)

• Kindly note that the daily free kilometers are seperate from the RUC charges.  Extra kilometers will be charged per kilometer @ 84cNZD over and above the free daily kilometers, this charge is to see that our vehicles don't rack up high mileage.  If you are planning a trip, please plan your route to ensure you have enough mileage or extend your trip to allow for enough mileage or be prepared to pay the difference. 

• Airport drop offs & collections at an extra fee of $40 each way between (8am and 5pm) after these hours prices increase to $50 each way

• Extra drivers license @ $20 per person

• All our motorhomes comes with 150km free per day - cost of NZD 84c per km thereafter

• We have some pet friendly vehicles  (Duplicate) and a surcharge of $20 per dog per day will be charged (only small dogs allowed) this does not include cleaning costs or damage.  Non disclosure of taking any pets with in any motorhomes will carry a $500 fine and be deducted off your bond.

• No hires to those under 25 years of age

• A higher security bond of $2500 for those under 27 years of age

• 24hr Roadside assistance is compulsory for all international visitors at $195 and locals (NZ residents) who don't have their own at a cost of             $7 per day with a limit of $200 per booking

• Starlink internet is available @$20 per day (needs to be booked with your trip)

• One way hires can be arranged at a surcharge of $750 each way (North island only) excluding RUC and mileage cost

• One way hires for the South Island @$1550 (excluding ferry trip, RUC and mileage)

• Childrens car seats for rent @ $10 per seat per day

   

  Peak Season - Dec till April;  Mid Season - Sept till Nov; Low Season - May - Aug (check out our special low rates)

Rates quoted will be cheaper than advertised on website so please contact me directly via phone, email or pop in to discuss ;-)

ONE WAY RENTALS

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WHY RENT WITH US?

Everything You Want and More

SMALL LOCAL FAMILY BUSINESS WITH ONLY 
5 STAR GOOGLE REVIEWS

CASH, BANK TRANSFERS ACCEPTED     
Credit Card & Online Payments to be added soon

COMPETITIVE PRICING & SPECIAL RATES GIVEN FOR  7 DAYS AND LONGER

Want to learn more about us?

We operate from home so call today OR Make an appointment to view the Motorhomes (subject to them being available) 

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Get in Touch

CONTACT US

63 Links Drive, Waiwhakaiho,

New Plymouth, 4312

Taranaki, New Zealand

(We operate from our home so if you drive by just call to check if we are home to discuss or view the motorhomes) 

Note:  they are not all stored on site and those that we do keep here might be out on a booking!

randrcampervans@gmail.com OR  bookings@rrcampersnz.com

020 4156 8183

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What our customers say about us:
(to read more reviews go see our Google reviews as we pride ourselves on only 5 star ratings:

Bobby Kumar 

First time for hiring the camper and what a great experience. The highlight was also getting the best service and support from R&R Campers and was honored to meet the lovely family. Surely will be a next time.
Thanks Sunelia for this great adventure 🌞

Roger Avery 

Excellent customer service, the van was clean and very comfortable.  Extra touches was added to make this a special trip.  Will make use of your services again!  Many thanks for a lovely trip in your well looked after van!

Stewart Sargent writes:

We would like to thank R&R Campervans for a marvellous holiday!  We hired a van from them for 2 weeks.  It was well presented and everything was well explained before we left.  It is beautiful to drive and very economical and an abundance of power for the size of it.  Thanks again to Sunelia and the team for an unforgettable holiday! 

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Kirsten Edge 

Absolutely AMAZING experience hiring from R&R Campers.  Sunelia was so helpful and easy to deal with.  The little camper (Underdog) was awesome and I loved the smaller details which really made the whole trip cosy & comfortable.  Definitley an asset to Taranaki to have such a cool company with so many different options 100% would recommend to all.

Kevin Best 

How cool to be able to hire motorhomes in Taranaki, and good motorhomes with great service as well!  We hired Flash Dog and will hire Big Dog next.  Keen to support these guys as they provide a great service and have equipped the motorhomes with quality cutlery, bedding etc.   They are serious about a customer experience!

020 4156 8183 OR

bookings@rrcampers.co.nz

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